House passes call-back legislation
OKLAHOMA CITY – Legislation requiring certain state agencies to implement a call-back system in a push to provide improved customer service has passed the Oklahoma House.
Speaker Pro Tempore Kyle Hilbert, R-Bristow, said he authored House Bill 3285 after overhearing a mom at his daughter’s dance class complaining that she had been on hold with a state agency for over an hour for the second time that week.